Healthcare Operational and Performance Excellence

We work with healthcare, hospitals and health systems to achieve and sustain excellence in healthcare delivery including quality improvement, patient safety, patient experience, customer satisfaction, access, service excellence, revenue generation and cost reduction. 


Our team of consultants has decades of experience in healthcare quality improvement, process redesign and re-engineering, lean, six sigma, performance excellence, project management and change management in world-class hospitals like Mayo Clinic and the National Institute of Health (NIH) .


Our team members are recognized experts at the national and  international levels, and have delivered quality results in several countries around the world. They  have delivered keynote speeches at worldwide events like the American College of Healthcare Executives (ACHE), the American Society for Quality (ASQ), the Institute of Industrial & Systems Engineering (IISE), the Association of Clinical Research Professionals (ACRP), The Quality Colloquium at Harvard University, and Yale University Clinical & Transnational Science Activities (CTSA), in addition to serving on the examiners board of the national Baldrige Performance Excellence Program.


In addition to improving processes in pharmacy, surgery & OR, Emergency Room, Outpatients Clinic, Radiology, ICU, and Revenue Cycle; HOPE has been a pioneer in implementing innovation and systems engineering tools in research administration processes as well.  HOPE has helped to improve the turnaround time for the research protocols review by the Institutional review Board (IRB) - more than minimal risk type. Cancer Research Protocol development cycle time and the industry sponsored budgeting/ negotiation processes have also been addressed by our team members


HOPE partners with you to provide solutions that will give you results and meet your goals. Our team can support your needs at any level, whether the need is improving a specific process or launching quality management system and building infrastructure to achieve performance excellence. 


HOPE can also  provide customized Lean and Six Sigma training, as well as Root Cause Analysis, Value Stream Mapping and Failure Modes and Effect Analysis, and if needed, can help you recruit top-notch skills in the field.

HOPE - for a better tomorrow!

Contact Us Today!



Phone: +1 507 269 1237