Improving patient flow in the Cancer Center
Through HOPE, Dr. Hirzallah supported patient-flow improvement in a Cancer Center, applying structured improvement methods to the processes that shape patients’ movement through care.
Project experience · USA & around the globe
Healthcare improvement projects
Selected projects from Dr. Hirzallah’s Mayo Clinic experience, HOPE consulting engagements, and international training and collaboration.
Improving emergency department patient flow
Dr. Hirzallah worked on emergency department patient-flow improvement at Women’s Hospital, Hamad Medical Corporation (HMC), in Doha, Qatar, applying healthcare improvement expertise to the processes that shape patients’ movement through emergency care.
Sharing lessons across over 50 hospitals
Through visits to China and meetings with leaders from over 50 hospitals, Dr. Hirzallah shared lessons learned in healthcare performance excellence and transformation.
Developing improvement champions and teams
Dr. Hirzallah facilitated training for Abu Dhabi Health Services Company — SEHA (صحة), United Arab Emirates. Champions Training served over 70 hospital executives and leaders in the Emirate of Abu Dhabi; Lean Six Sigma training served specific improvement teams, with nearly 100 participants.
Performance excellence across two hospitals
Supported an established healthcare company managing two hospitals in Riyadh, Saudi Arabia, in developing a performance excellence plan, identifying priority improvement projects, and training staff in project management and quality improvement.
Activity-based costing in two hospitals
Through HOPE, Dr. Hirzallah facilitated the development of activity-based costing mechanisms at two hospitals in Medina, Saudi Arabia: Maternity and Children Hospital, Madinah, and Madinah Cardiac Center.
Simpler scheduling. Better workflows.
Supported pediatric radiology scheduling improvement by consolidating five modality schedules, reducing waiting, calls, and frustration. Applied value stream mapping to CT, MRI, Nuclear Medicine, Ultrasound, and Vascular Interventional radiology workflows.
Faster IRB review
Supported Human Subject Protection Program and Institutional Review Board process improvement. Full-board IRB turnaround improved from an average of 38 days to a maximum of 21 days.
50% faster pre-award budgeting
Supported process improvement that reduced budget-preparation turnaround for industry-sponsored studies by 50% across Mayo Clinic in Arizona, Jacksonville, and Rochester.
98% VAP bundle compliance
Supported an intensive care unit improvement project focused on ventilator-associated pneumonia (VAP), increasing compliance with the VAP prevention bundle to 98%.
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