HOPE provides healthcare quality improvement, patient safety, and operational excellence consulting for hospitals and health systems, with professional training that helps teams sustain progress.
Experience translated
into measurable improvement
Experience that
informs our work
From an urgent operational challenge to a broader improvement strategy, HOPE works alongside your leaders and teams to make change practical.
Connect your quality strategy to the everyday processes that shape patient care.
Find the obstacles in clinical and operational workflows, then build a clear path forward.
Build improvement capabilities through practical learning connected to real organizational challenges.
Strong methods work best when they fit the people, processes, and priorities of your organization. Our approach combines systems thinking with hands-on collaboration.
Clarify your priorities, listen to stakeholders, and map how the work happens today.
Use data and improvement methods to identify causes, redesign processes, and support execution.
Coach teams, define meaningful measures, and establish practices that help improvements endure.
Selected projects from Dr. Hirzallah’s Mayo Clinic experience, HOPE consulting engagements, and international training and collaboration.
Through HOPE, Dr. Hirzallah supported patient-flow improvement in a Cancer Center, applying structured improvement methods to the processes that shape patients’ movement through care.
Dr. Hirzallah worked on emergency department patient-flow improvement at Women’s Hospital, Hamad Medical Corporation (HMC), in Doha, Qatar, applying healthcare improvement expertise to the processes that shape patients’ movement through emergency care.
Through visits to China and meetings with leaders from over 50 hospitals, Dr. Hirzallah shared lessons learned in healthcare performance excellence and transformation.
Dr. Hirzallah facilitated training for Abu Dhabi Health Services Company — SEHA (صحة), United Arab Emirates. Champions Training served over 70 hospital executives and leaders in the Emirate of Abu Dhabi; Lean Six Sigma training served specific improvement teams, with nearly 100 participants.
Supported an established healthcare company managing two hospitals in Riyadh, Saudi Arabia, in developing a performance excellence plan, identifying priority improvement projects, and training staff in project management and quality improvement.
Through HOPE, Dr. Hirzallah facilitated the development of activity-based costing mechanisms at two hospitals in Medina, Saudi Arabia: Maternity and Children Hospital, Madinah, and Madinah Cardiac Center.
Supported pediatric radiology scheduling improvement by consolidating five modality schedules, reducing waiting, calls, and frustration. Applied value stream mapping to CT, MRI, Nuclear Medicine, Ultrasound, and Vascular Interventional radiology workflows.
Supported Human Subject Protection Program and Institutional Review Board process improvement. Full-board IRB turnaround improved from an average of 38 days to a maximum of 21 days.
Supported process improvement that reduced budget-preparation turnaround for industry-sponsored studies by 50% across Mayo Clinic in Arizona, Jacksonville, and Rochester.
Supported an intensive care unit improvement project focused on ventilator-associated pneumonia (VAP), increasing compliance with the VAP prevention bundle to 98%.
President & Managing Consultant
Healthcare Operational and Performance Excellence LLC
Dr. Muhanad Hirzallah is a healthcare quality, patient safety, and performance excellence leader with more than 20 years of improvement experience. He brings a PhD in Industrial and Systems Engineering and combines systems thinking, Lean Six Sigma, and change management to help healthcare organizations improve outcomes and build lasting capability.
At Mayo Clinic, he served as Quality Improvement Advisor, Director of Business Applications, and Director of Performance Excellence. He partnered with physicians and executives on clinical process improvement, patient safety, performance measurement, and leadership development. He also helped establish the Quality Academy and directed three training cohorts.
HOPE was founded in 2010, and Dr. Hirzallah became more actively involved in its work in 2012. Through HOPE, he has advised hospitals and health systems on quality and operational excellence, including initiatives in surgery, sterile processing, cancer center patient flow, scheduling, and primary care. His work extends nationally and internationally through consulting, professional training, and speaking engagements.
Credentials & professional recognition
Lean Six Sigma Master Black Belt · Certified Patient Safety Officer · Baldrige Award Examiner · Prosci ADKAR Change Management · Mayo Clinic Quality Fellow
Make improvement a capability within your organization. HOPE develops training around your audience, priorities, and practical challenges, from leadership learning to coaching teams through their own projects.
Connect organizational priorities to an actionable improvement approach.
Equip professionals with practical tools to understand and improve their processes.
Help teams apply improvement methods to a project that matters to their organization.
Tell us about your organization and the challenge you want to address. We’ll explore where HOPE can help.